Movers Clapham Terms and Conditions of Service

These Terms and Conditions set out the basis on which Movers Clapham provides removal, relocation, packing, storage coordination and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below:

Customer refers to any individual, company or other entity that books or uses our services.

Services refers to any removal, moving, packing, unpacking, loading, unloading, furniture assembly, storage coordination, waste transport, or related services provided by us.

Goods refers to any items, belongings or property that we handle, pack, move, transport or store on behalf of the Customer.

Agreement refers to the contract between Movers Clapham and the Customer, comprising these Terms and Conditions and the agreed booking details including quotation, date, time and scope of work.

2. Booking Process

2.1 All bookings are subject to availability and are only confirmed when we have provided written confirmation of the booking details and, where required, received any specified deposit or prepayment.

2.2 Quotations are based on the information provided by the Customer, including but not limited to property access, number of rooms, volume or list of Goods, and any special handling requirements. Quotations remain valid for a limited period, which will be stated at the time of issue. After this period, we may revise or withdraw the quotation.

2.3 The Customer must provide accurate and complete information at the time of requesting a quotation and making a booking. Any changes to the information originally supplied, including changes to the moving date, access restrictions, parking availability, additional items or services required, must be notified as soon as possible and may result in an adjustment to the price.

2.4 We reserve the right to refuse or cancel any booking where we reasonably believe that the work cannot be carried out safely, lawfully, or in accordance with these Terms and Conditions.

2.5 The Customer is responsible for obtaining any required permissions, permits or authorisations for parking, loading, unloading or access at both collection and delivery addresses unless we specifically agree in writing to arrange these on the Customer’s behalf.

3. Services and Scope of Work

3.1 The Services to be provided will be set out in the booking confirmation. The scope of work may include packing and unpacking, dismantling and reassembly of furniture, loading and unloading, and transportation of Goods, subject to prior agreement.

3.2 Unless expressly agreed in writing, our Services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, handling of items requiring specialist skills or certification, or carriage of hazardous, illegal or perishable goods.

3.3 We may use our own staff, vehicles and equipment, or in some cases reputable subcontractors, to perform the Services. Where subcontractors are used, we will remain responsible to the Customer for the proper performance of the Agreement.

3.4 Times for arrival, completion and duration of work are estimates only and are not guaranteed. We will use reasonable efforts to adhere to agreed times but will not be liable for delays caused by traffic, weather, access issues, unforeseen difficulties, or circumstances beyond our reasonable control.

4. Customer Responsibilities

4.1 The Customer must ensure that there is adequate and safe access to and from the properties for our vehicles and staff, including clear driveways, corridors, stairways, lifts and doorways. Any restrictions, such as low bridges, narrow roads, height or weight limits, must be disclosed in advance.

4.2 The Customer is responsible for arranging suitable parking for our vehicles and for any parking fees or fines incurred where parking arrangements have not been properly made or communicated.

4.3 The Customer must ensure that all Goods to be moved are ready for collection at the agreed time, properly packed where packing is not part of the agreed Services, and clearly identified. Fragile or high-value items must be brought to our attention before the work begins.

4.4 The Customer must be present, or must ensure that a responsible representative is present, during collection and delivery to oversee the work, confirm that all Goods have been collected and delivered, and sign any relevant documentation.

4.5 The Customer must not ask our staff to disregard safety procedures, traffic regulations or legal requirements.

5. Payments and Charges

5.1 Unless otherwise agreed in writing, prices are quoted on the basis of the Services described in the quotation, the estimated time required, the distance between addresses, and any additional services specified.

5.2 We may require a deposit or prepayment to secure the booking. The amount and due date will be communicated at the time of booking. Where a deposit is required and not received by the due date, we may cancel or release the booking.

5.3 The balance of the payment is normally due on completion of the Services on the day of the move, unless alternative arrangements have been agreed in advance. For business customers, specific payment terms may be agreed and confirmed in writing.

5.4 We reserve the right to charge for additional time, services or costs where the work exceeds the scope agreed in the booking confirmation, including but not limited to waiting time, extra labour, additional items, or changes to collection or delivery addresses.

5.5 If payment is not made when due, we may charge interest on overdue sums at the statutory rate and may suspend or withhold further services until payment is received in full.

5.6 All charges are stated exclusive of any applicable taxes unless expressly stated otherwise. Where applicable, taxes will be added to the invoice at the prevailing rate.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying us as early as possible. Any cancellation or amendment is only effective when we confirm receipt.

6.2 We may charge a cancellation fee where the Customer cancels within a certain period prior to the agreed date. The applicable cancellation periods and charges will be communicated at the time of booking, but may include the following general principles:

a cancellation with significant notice may incur no charge,

a cancellation with moderate notice may incur a partial charge or loss of deposit,

a cancellation with short notice or on the day of service may incur the full quoted charge.

6.3 Where the Customer requests changes to the date, time or scope of Services, we will use reasonable efforts to accommodate these changes but cannot guarantee availability. Changes may result in adjusted pricing.

6.4 We reserve the right to cancel or postpone a booking where we are unable to perform the Services safely or reasonably, including due to adverse weather, illness, vehicle breakdown, or events beyond our reasonable control. In such cases we will endeavour to offer an alternative date or time. Our liability will be limited to any prepayments received for the affected booking.

7. Excluded and Prohibited Items

7.1 Unless expressly agreed in writing, we do not carry or handle the following items:

hazardous or dangerous goods including flammable, explosive, corrosive, toxic or pressurised materials,

illegal items or substances,

perishable goods,

cash, securities, valuable documents or collections,

animals or live plants,

any item which it is unlawful to transport, store or handle.

7.2 If such items are discovered without our knowledge during the move, we may at our discretion remove or refuse to move them, and we will not be liable for any loss, damage or delay arising from this.

8. Liability and Limits

8.1 We will use reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods, or for delay, will be limited as set out in this section.

8.2 We are not liable for loss or damage arising from:

incorrect or inadequate packing by the Customer where packing is not part of the Services,

pre existing defects, wear or vulnerability of Goods,

normal wear and tear, scratching or minor cosmetic damage inherent in moving,

loss or damage to fragile items where they have not been properly packed or disclosed,

loss or damage caused by atmospheric or environmental conditions,

loss or damage resulting from acts or omissions of the Customer or third parties.

8.3 We will not be liable for any loss of profit, loss of revenue, loss of business, or any indirect or consequential losses arising out of or in connection with the Services.

8.4 Our total liability for loss of or damage to Goods in our custody or control will not exceed a reasonable limit per consignment, subject to any specific arrangement or additional cover agreed in writing before the move. The Customer should ensure that adequate insurance cover is in place for Goods of higher value.

8.5 We shall not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, accidents, strikes, civil unrest or acts of government.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods or property should be reported to our team on the day of the move and noted on any completion documentation where applicable.

9.2 Any claim for loss, damage or other issues must be submitted to us in writing within a reasonable period after the date of the move, providing full details and supporting evidence. Delay in notifying us may affect our ability to investigate and may reduce or invalidate any potential remedy.

9.3 We will investigate all properly submitted claims and will respond within a reasonable timeframe. Our decision on liability will be based on the evidence available and the terms of this Agreement.

10. Waste, Disposal and Environmental Regulations

10.1 Where we agree to remove waste or unwanted items as part of the Services, we will do so in accordance with applicable waste and environmental regulations.

10.2 The Customer confirms that any waste provided for removal is household or similar non hazardous waste unless we have expressly agreed otherwise. We reserve the right to refuse any waste that we reasonably believe to be hazardous, prohibited or not as described.

10.3 The Customer is responsible for any fines, costs or penalties arising from the inclusion of prohibited items in waste or loads provided to us, where we were not made aware of their presence.

10.4 We will dispose of waste only at authorised facilities and will not agree to unlawful dumping or fly tipping under any circumstances.

11. Insurance and Customer Cover

11.1 We maintain appropriate insurance for our business activities in line with legal and industry requirements. Details of cover can be made available on request.

11.2 The Customer remains responsible for arranging any additional insurance they consider necessary for their Goods, properties or business interruption, particularly where items are of high value or time critical.

12. Data Protection and Privacy

12.1 We will collect and process personal information about the Customer and, where applicable, their representatives for the purposes of providing quotations, managing bookings, delivering Services and handling payments and claims.

12.2 Personal data will be handled securely and only shared with third parties where necessary for the performance of the Services, for legal or regulatory reasons, or where the Customer has given consent.

13. Termination

13.1 Either party may terminate the Agreement prior to the date of the move in accordance with the cancellation terms set out in section 6.

13.2 We may suspend or terminate the provision of Services immediately if the Customer fails to pay any sums due, behaves in a threatening or abusive manner towards our staff, requests illegal activities, or otherwise seriously breaches these Terms and Conditions.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 The Agreement constitutes the entire understanding between the parties with respect to its subject matter and supersedes all prior discussions, correspondence and representations.

15.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.

By confirming a booking with Movers Clapham, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.